We’ve prepared the following in the unlikely event you’re not be 100% satisfied with your Hope & Glory tea or tea gift purchase:
If you’ve simply changed your mind and the item you ordered is no longer required you may return it to us within 10 working days in full re-saleable condition (undamaged and unused with all original packaging and labels) for a full refund. (Excludes original postage and packing. Please note the cost of return will not be refunded).
If the unimaginable happens and you receive a faulty or damaged product, please return it to us immediately at Lal Kila Cos. Ltd., Unit 11, Such Close, Letchworth Garden City, Hertfordshire, SG6 1JF, United Kingdom.
We will investigate the matter thoroughly and promise to follow up with you on your preferred resolution. We will also endeavour to refund all return delivery charges.
Please get a receipt for all items posted via Royal Mail as proof of postage. (Do check with us regarding the best way to return if outside of the UK).
o Any refunds for returned items will be made after the goods have been returned.
o Once we have received the product from you, the refund will be processed within 10 working days.
All refunds will be made to the credit or debit card used to make the original purchase or, if paid in cash, we will provide a Hope & Glory credit note.
Alternatively, we can provide a Hope & Glory tea product to the full value of your returned items. We hope you understand that if any returned article is damaged through inadequate packing, this cannot be refunded.
If you would like to cancel your order prior to delivery, simply log into My Account in the top right hand banner of the Hope & Glory tea website and select ‘Cancel’ underneath your Recent Orders. If you don’t have a Hope & Glory tea account simply email us at customerservice@thehopeandglory.com. We will refund your payment as soon as the email is received. Please allow 10 working days for it to show up in your bank account.
